Refund Policy

30-day money-back guarantee

If we can't get your tracking working, you get your first payment back. We keep working with you until it is fixed; if we cannot fix it within 30 days of your first payment, ask for a refund and we will refund that first payment in full.

How it works:

• Applies to your first subscription payment (monthly or yearly), requested within 30 days of that payment.
• Email support@kitetrack.io or use chat with "refund" in your message.
• Refunds are issued through Lemon Squeezy to the original payment method. Banks usually take 5–10 business days.

Setup fee

The one-time done-for-you setup fee is not refundable once setup has been delivered (your tracking server is live and test events have been received). If we cannot deliver setup, it is refunded in full.

Cancelling

You can cancel any time. You keep access until the end of the period you paid for. Outside the money-back guarantee, we do not give partial refunds for unused time.

Trials

The 7-day trial is free. Cancel before it ends and you will not be charged.

Exceptions

We may refuse a refund in cases of abuse, fraud or breach of our Terms.