Terms of Service

These Terms are an agreement between you ("you", the customer) and [LEGAL NAME] ("KiteTrack", "we", "us"), operating kitetrack.io. By starting a trial or a paid plan you agree to them.

1. What we provide

KiteTrack sets up and runs server-side tracking for your website. This includes a tracking server on your own subdomain (hosted by our infrastructure partner Stape), connections to ad and analytics platforms you choose, a dashboard, alerts and support (together, the "Service").

2. Your account

You must give accurate information and keep your login safe. You are responsible for activity on your account. You must be at least 18 and able to enter a contract for your business.

3. Access you give us

To set up the Service you may give us access to your store, website, Google Tag Manager, ad accounts, analytics and CRM. You confirm you have the right to do so. We only use this access to provide the Service. You can remove our access at any time; parts of the Service may stop working if you do.

4. Plans, trial and payment

• Plan, price and what is included are shown on our pricing page at the time you buy.
• New accounts get a 7-day free trial. A payment card is required. If you do not cancel before the trial ends, your paid plan starts.
• Payments are processed by Lemon Squeezy, which acts as merchant of record and handles sales tax / VAT. Lemon Squeezy's terms also apply to your purchase.
• Plans renew automatically (monthly or yearly) until cancelled.
• Done-for-you setup covers one full first install. It is a one-time $497 fee on monthly plans and is included on yearly plans.
• Work after setup (another store or domain, a new platform or CRM, re-doing tracking after a site rebuild, custom events) is quoted before we start and billed separately.
• We may change prices for future billing periods with at least 30 days' notice by email.

5. Cancellation and refunds

You can cancel any time from Plan & billing. Your plan stays active until the end of the paid period. Refunds follow our Refund Policy, including the 30-day money-back guarantee.

6. Your responsibilities

• Your website must have a lawful basis to collect and share visitor data (for example a cookie / consent banner where required). You decide which data is collected and which platforms receive it.
• You must not use the Service for unlawful, deceptive or harmful purposes, or to track people in a way that breaks the law or platform policies.
• You keep your own ad, analytics and CRM accounts in good standing.

7. Data and privacy

How we handle personal data is in our Privacy Policy and, for your customers' data, our Data Processing Agreement.

8. Third-party services

The Service relies on third parties such as Stape, Meta, Google, TikTok, Microsoft, Shopify, WordPress, CRM providers and Lemon Squeezy. Their outages, policy or API changes are outside our control. We will tell you and work to adapt when they affect you.

9. Availability and changes

We work to keep the Service running and to alert you when tracking has problems, but we do not guarantee uninterrupted or error-free service, or any specific advertising result. We may improve or change features; we will not remove a core feature you pay for without notice.

10. Intellectual property

We own the KiteTrack software, dashboard, templates and content. You own your data and your accounts. You give us permission to use your data only to provide and improve the Service.

11. Limitation of liability

To the extent the law allows: (a) we are not liable for indirect or consequential losses, including lost profits, lost revenue or ad spend; and (b) our total liability in any 12-month period is limited to the amount you paid us in that period.

12. Suspension and termination

We may suspend or end the Service if you do not pay, break these Terms, or use the Service in a way that risks harm to others or to our infrastructure. Where reasonable we will warn you first. On termination, we remove your tracking server and delete your data as described in the Privacy Policy.

13. Governing law

These Terms are governed by [GOVERNING LAW].

14. Changes to these Terms

We may update these Terms. We will email you about important changes at least 14 days before they take effect.

15. Contact

[LEGAL NAME], [ADDRESS] · support@kitetrack.io